Privacy Policy & Notice

Protecting your privacy

Introduction

This Privacy Policy (together with our website Terms of Use and Cookie Policy, both found on our website) sets out the basis upon which any personal data we collect from you or that you provide to us, will be handled and kept safe.

For the purposes of all applicable General Data Protection Regulation (GDPR) legislation the data controller is Nic Chbat T/A Match Property Estate Agents (ICO Registration Number Z3306962) and our office is located at 3 Paiges Lane, Barnstaple, EX31 1EF.

What personal data do we collect about you?

We collect primarily your contact details and in some cases further information depending on your contractual relationship with Match Property. The following are examples of the type of information we may collect from you:

  • Name
  • Email address
  • Postal address
  • Telephone numbers
  • Data of birth
  • Payment information and bank account details
  • Proof of age and/or identity (where the law requires this)
  • Username and password for your website account
  • Future communications preferences

How do we use your personal data?

We will provide you with the services that you request from us to carry out our obligations to you and any contract of services entered between you and us (Match Property) and to notify you of any changes to our service.

We may also use your personal data to keep you informed of other services or information that might be useful to you if you have provided your explicit consent for us to do so.

When do we collect your personal data?

There are a number of ways by which we may collect your personal data including:

  • When you visit our website and complete online booking forms (such as ‘Book an Advice meeting’ or ‘Book a Viewing’) or you complete a ‘get in touch’ form or similar
  • When you contact our offices or staff directly either via the website, by email, in person, by phone or by post
  • When you create an account on our website
  • When you engage with us on social media
  • When you request follow-up after meeting us at an event
  • When you use our website and accept our Cookie Policy

How we store and protect your personal data

We understand how much data security matters to all our clients and customers. Bearing this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We will store your personal data as hard copy document files securely and/or as digital data on our secure servers, or on secure servers operated by a third party.

We monitor our computer systems for possible vulnerabilities in order to identify ways to strengthen security.

Please note that we cannot be responsible for the content or security of external websites. Also the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our site, so any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The legal basis we rely on to collect your personal data

Consent

In specific situations, we will collect and process your data with your consent. For example, when you choose to receive email updates and newsletters from us.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you instruct us to sell or let your property.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we may need to process your data in relation to anti money laundering laws.

Legitimate interest

In specific situations, we would use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests. For example, we may use your email address to send you updates on similar properties to those you are interested in or let you know about other services that we think might be relevant and of interest to you.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected or for as long as is required of us by law.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. For example, IT companies who support our website and provide communications software or with companies who provide tenant referencing or credit checking services, contractors/ surveyors/ etc.

We do not share data with third parties for their own marketing purposes.

Where your personal data may be processed

Our main databases are located on servers in the UK. Depending on the third parties used to process it, your data may be processed in the European Economic Area (EEA) or in affiliated countries that provide an adequate level of protection for the rights and freedoms of data subjects, as detailed in principle eight of the GDPR (see www.ico.org.uk).

What are your rights over your personal data?

You have the right to request:

  • access to the personal data we hold about you;
  • the correction of your personal data when incorrect, out of date or incomplete;
  • that we stop using your personal data for marketing purposes;
  • that we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time. Please contact:

The Data Protection Officer, Match Property Estate Agents, 3 Paiges Lane, Barnstaple, EX31 1EF. To ask for your information to be amended please update your online account or email preferences or contact our office. You can also select or email to ‘Unsubscribe’ or manage your preferences from Match Property emails.

If we choose not to action your request we will explain the reasons for our refusal.

Please note that you may continue to receive communications for a short time after changing your preferences while our systems are fully updated.

Do you have any further questions?

We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any further questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

Email us at enquiries@matchproperty.co.uk

Write to us at Data Protection Officer, Match Property Estate Agents, 3 Paiges Lane, Barnstaple, EX31 1EF